Frequently Asked Questions
Ordering
How do I get my logo or design to you?
Is there a minimum order requirement?
Do you offer quantity discounts?
How long does it take?
What are my payment options?
When will my credit card be charged?
Do you offer a guarantee?
Decorating
How much does it cost to have my logo embroidred?
Can I see my embroidered logo before production begins?
Do you charge a setup fee?
Can items be personalized with a name in addition to my logo?
Shipping and Handling
How will my order be shipped?
Do you add a handling charge to my order?
Do you offer free shipping?
Can you ship to an address other than my billing address?
Do you ship outside of the United States?
Ordering
How do I get my logo or design to you? Top
You can send your logo or design as an email attachment to artwork@moondogembroidery.com . Supported file formats are:
- JPG (.jpg)
- GIF (.gif)
- TIFF (.tif)
- CorelDraw (.cdr)
- Adobe Photoshop (.psd)
- Adobe Illustrator (.ai)
Is there a minimum order requirement? Top
We do not have a minimum order requirement. You can order a single piece if you like.
Do you offer quantity discounts? Top
Yes. In fact our generous quantity discounts program sets us apart from almost every other embroidery company in the industry. We give a quantity discount on your entire order whenever you order 6 or more items in any combination of style, size or color. Quantity discounts are displayed on the individual product pages and are automatically calculated in the shopping cart.
How long does it take? Top
Most orders are completed within 8 to 10 business days. Several factors determine how long your order will actually take including: How soon you approve your design proof. The time it takes to get your items into our shop from our suppliers. How busy the shop is.
If delivery time is a concern please let us know when you place your order and we’ll try and tell you more precisely how long it will take. We may be able to offer you a rush service option if our job schedule permits. Call for details.
What are my payment options? Top
We currently accept Visa, Master Card, American Express and Checks. Production work on your order will not start without payment so if you pay by check your order will be delayed until it clears.
When will my credit card be charged? Top
Your credit card will be charged once you approve your design proof and any negotiated changes to your order such as fees for larger designs and decorating in more than one location.
Do you offer a guarantee? Top
If you are not completely satisfied with any item you receive from us do to a mistake made by us in the decorating process or because of product defect we will immediately resolve it to your satisfaction. You may either exchange it or return it for a full refund.
Decorated items may not be returned for incorrect sizing. Complete and accurate sizing can be found in the spec sheet or size chart that accompanies every product on our web site. It’s usually best to go with the larger size if you are trying to decide between two sizes. If you need help with sizing or instruction on how to measure please don’t hesitate to contact us for assistance.
Decorating
How much will it cost to have my logo embroidered? Top
The cost to embroider a standard size logo (approximately the size of a business card) in a single location is included in the price shown. Larger designs or embroidery in more than one location costs extra and will be quoted to you once we review your order.
Can I see my embroidered logo before production begins? Top
We always send a digital photo proof to you for approval prior to running your order. This is the fastest and most convenient way to work through the approval process. We can also send you an actual stitched sample of your design via postal mail. Just remember that the time it takes for you to approve your design will impact the delivery date of your order.
Do you charge a setup fee? Top
We typically charge between $50 and $75 to digitize and prepare a new logo or design for stitching based on its size and complexity. We will however wave this fee if you place an order based on the new design of at least $149. There is never any setup fee on orders using designs we already have on file for you.
Can items be personalized with a name in addition to my logo? Top
Certainly. The cost to add a name in a second location is usually about $6.
Shipping and Handling
How will my order be shipped? Top
We offer multiple FedEx and UPS shipping options. You choose the option that works best for you when you place items into the shopping cart or when you go through the checkout process. We offer In-Store Pickup free of charge for those customers who are nearby.
Do you add a handling charge to my order? Top
No. You will only be charged the actual shipping amount as determined by the carrier.
Do you offer free shipping? Top
We offer free FedEx or UPS ground shipping on orders of $750 or more shipped within the continental US.
Can you ship to an address other than my billing address? Top
Absolutely. You can select an alternate address when you begin the checkout process.
Do you ship outside of the United States? Top
We only ship to addresses within the United States and Canada.